About us and FAQs
About
Race the Distance in association with British Rowing bring you Row the Distance.
Row the Distance is the first ever indoor rowing focused virtual medal provider. We invite you to row your way to success in one of our challenges. There are a variety of challenges to suit all abilities from 1000m sprints to marathon rows, and some fantastic medals to be earned. This new range of challenges has been created to provide an inclusive and interesting way to keep fit and healthy using the indoor rowing machine.
FAQs
What is a virtual indoor rowing race?
A virtual indoor rowing race is a race that can be rowed from any location which gives you access to an indoor rowing machine. All models of rowing machine can be used to complete your race, just jump on the indoor rower, row at your own pace, and time it yourself. Once completed, submit your time and distances on the tracking link sent to you by email when you sign up, and as soon as you cross the finish line, we get a notification to send your medal!
I HAVEN'T RECEIVED MY TRACKING LINK?
Occasionally we find some email inboxes reject the link, firstly check your spam/junk folder, if its not in there, please send a quick message using the contact page, we have all of the links to hand, and can send them over to you in minutes.
I HAVEN'T RECEIVED MY MEDAL?
Medal's should be received between 2 and 4 working days from completing the challenge. If a week has gone by with still no medal, please drop us an email using the contact page, and we will investigate/ explain any delay.
I DONT HAVE STRAVA, CAN I STILL ENTER?
Yes absolutely, all challenge links have the option to type in your time and distances manually, so whatever app or device you use to record your activities, you can always add to your challenge.
MY STRAVA RUNS ARE NOT APPEARING ON MY LOG?
Although you have linked to Strava, the runs do not automatically add to your tracking link. You must click 'add to log' on your link, and you will see a dropdown menu of all your activities on Strava, simply select which ones you you would like added to your challenge.
I'M NOT A FAN OF USING THE LINKS, CAN I JUST SEND A SCREENSHOT WHEN I HAVE FINISHED?
Absolutely fine by us!
I HAVE BOUGHT 2 OR MORE OF THE SAME CHALLENGE FOR A FRIEND AND ONLY RECEIVED ONE LINK?
No problem, please send us a quick message with the other entrant/s name/s, and we will create separate links for them, and send them to you.
CAN I BACKDATE MY MILEAGE AS I AM JOINING A CHALLENGE LATE?
Absolutely, for example all annual challenges can be backdated to January 1st, same with the monthly and seasonal challenges.
I'M STUCK ON THE D.O.B SCREEN ON THE LINK?
Your DOB Must be entered exactly as shown: yyyy-mm-dd and you must include the dashes.
I HAVE A QUESTION ABOUT SOMETHING ELSE?
Please feel free to drop us an email any time, we respond during normal work day hours, and endeavour to answer emails over the weekend too.