About us and FAQs
About Us
Race the Distance, in partnership with British Rowing, proudly presents Row the Distance — the UK’s first ever indoor rowing–focused virtual medal provider.
Whether you’re a beginner or a seasoned rower, our challenges are designed to inspire, motivate, and reward. From quick-fire 1,000m sprints to full marathon rows, there’s something for every ability. Each challenge comes with a stunning medal to celebrate your achievement.
Our mission is to make indoor rowing more fun, inclusive, and accessible — turning every stroke into progress towards your health and fitness goals.
FAQs
What is a virtual indoor rowing race?
A virtual indoor rowing race can be completed anywhere you have access to a rowing machine. Simply hop on, row at your own pace, and record your time. Once you finish, submit your results using the tracking link we email you after signup. As soon as you cross the virtual finish line, we’ll get a notification — and your medal will be on its way!
I haven’t received my tracking link.
First, check your spam/junk folder. If it’s not there, just send us a quick message via the [Contact Page]. We’ll resend your link within minutes.
I haven’t received my medal.
Medals usually arrive within 2–4 working days after you complete your challenge. If a week has passed and nothing has arrived, please contact us so we can investigate and update you.
Do I need Strava to take part?
Not at all! All challenge links include the option to manually enter your time and distance. Whatever app, watch, or device you use, you can still take part.
Why aren’t my Strava activities appearing on my log?
Even if you’ve connected Strava, activities don’t sync automatically. Open your tracking link, click Add to Log, then choose from your recent Strava workouts to add them to your challenge.
Can I just send a screenshot instead of using the tracking links?
Of course! We’re happy to accept a screenshot of your completed row.
I bought multiple entries but only received one link.
No worries — send us the names of the other entrants via the [Contact Page], and we’ll create and send out separate links right away.
Can I backdate mileage if I join late?
Yes! Annual challenges can be backdated to 1st January, and monthly or seasonal challenges can also be backdated to their starting dates.
I’m stuck on the Date of Birth screen.
Make sure your DOB is entered in this format: yyyy-mm-dd (with dashes included).
I have another question…
We’re here to help! Use the [Contact Page] to email us anytime. We respond during working hours and do our best to answer messages over weekends too.